When I call customer service, I want someone to actually speak with me and
 to be patient; to listen and understand
 to be knowledgeable
 to speak a “to-do” language – tell me what they can and will do, rather than what they cannot.
 to be clear in what they say
 to thank me for calling
I’m Dale Brodsky, founder and owner of Fundus Photo. I own and operate a small business and this is what I expect when I call customer service.
What do you expect?
Are you more often pleased or displeased with what happens?
My experience is when calling small businesses, I am pleased. Small businesses seem to do a little more with a little more care and concern. And most of the time, I get to speak with a real person.
I’m Dale Brodsky the founder and owner of Fundus Photo. Customer Service is the heart and soul of our business. What else could possibly be? There is a promise of value behind whatever a business says and does. It’s a matter of trust. It’s a matter of honor.