Over my 25+ years in ophthalmology, I have dealt with many ophthalmic equipment companies and supply houses. Fundus Photo and specifically Dale Brodsky is a premier company that specializes in service and personalized needs for his clients. His personal communication via cell phone, email and the like is outstanding.
I highly recommend Dale and Fundus Photo for your ophthalmic and optometric practice needs.
I am writing you just to say hello. This morning I made an angiography. Was a young man with a drop of vision in the left eye. The diagnosis was clear to me clinically. Was a Central Serous Retinopathy. It was some kind of “delight” to get the images in the computer. They were perfect !!
Honestly, I am very happy with the camera and it works JUST FINE.
It has been a little over a week since you installed the Fundus Photo Digital Imaging System and New Vision Imaging Software on our film based camera.
We found the software intuitive to operate with a common sense interface allowing even a novice to operate it flawlessly. More importantly, the ability to edit, adjust settings on the image, coupled with the ability to export an image to e-mail, transfer to a flash drive, burn on a CD to a colleague is accomplished in a matter of seconds without any difficult techie maneuvers.
I believe this innovative product will allow us to further extend the life of our film based angiographic equipment and enthusiastically recommend this product to any practice that might be considering such an upgrade.Lawrence T. Reese, M.D., F.A.C.S.
P.S. I have attached an image of a pseudo-macular hole in a patient with an epiretinal membrane.
As an inventor, ophthalmic administrator, and business owner and in management for over 30 years. I am very aware of the importance of good customer service.
Dale, I just wanted to send you a little note on behalf of myself and the Center For Eye Care & Surgery, to express the gratitude we have for your services. From the very first telephone conversation we had, I knew we were going to get our new digital conversion from you.
You had the knowledge of the product we have (TRC-50X), the product you are selling and also the benefits of your product over the competition. You suggested to me to do all the homework I needed to do and come back and test your knowledge on the information I found out. You offered your services almost 24 /7 to me.
I feel compelled to write this for you. It is so important to know the product you’re selling. I really felt that you were more concerned about me being happy then you were about selling the digital conversion.
After we finally met, and you began to unpack and meet our staff, you were answering questions even before the equipment was all connected. Not once did you seem bothered by the questions from me or my staff. You stayed until I was totally comfortable. Not to mention your availability to me on Friday with a few more questions.