When I call customer service, I want someone to actually speak with me and
[1] to be patient; to listen and understand
[2] to be knowledgeable
[3] to speak a “to-do” language – tell me what they can and will do, rather than what they cannot.
[4] to be clear in what they say
[5] to thank me for calling
I’m Dale Brodsky, founder and owner of Fundus Photo. I own and operate a small business and this is what I expect when I call customer service.
What do you expect?
Are you more often pleased or displeased with what happens?
My experience is when calling small businesses, I am pleased. Small businesses seem to do a little more with a little more care and concern. And most of the time, I get to speak with a real person.
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I’m Dale Brodsky the founder and owner of Fundus Photo. Customer Service is the heart and soul of our business. What else could possibly be? There is a promise of value behind whatever a business says and does. It’s a matter of trust. It’s a matter of honor.