PRICE IS ONLY PART OF COST

The lowest priced item can be the most expensive. Include these 8 cost factors as part of your new equipment purchase decision. [1] Lifetime Maintenance How often does the machine need to be serviced? How long does the servicing take? What will it cost? [2]...

WHAT I WANT WHEN CALLING CUSTOMER SERVICE

When I call customer service, I want someone to actually speak with me and [1] to be patient; to listen and understand [2] to be knowledgeable [3] to speak a “to-do” language – tell me what they can and will do, rather than what they cannot. [4] to be clear in what...

ADVICE ABOUT SUPPLIER MANAGEMENT FROM THE YEAR 1624

The poet John Donne wrote in 1624, “No man is an island, entire of itself; every man is a piece of the continent.” (The 80 word poem.) The poem is about and for all people and perhaps with something extra for business owners about their supplier management. As...

OWNER OPERATED BUSINESSES DO IT BETTER

Most all businesses are one of three types: Solopreneurial – the one person or “mom and pop” entity. Owner Operated – typically the founder is running the show and they might employ many or few employees. The critical factor is the owner is in charge. Corporately...

BE A BETTER BUYER

Much is written today about better sales and marketing, but have you read much about how to be a better buyer? There is more to the transaction than just price, right? What else matters when making a purchase? Here’s an initial list for your consideration and please...

The Tale of Fundus Autofluorescence Imaging

As one of professional eye care’s most versatile diagnostic screening techniques, fundus autofluorescence imaging has helped to preserve the vision of several thousand patients throughout its relatively short existence. This dynamic imaging process has origins in...

COMPANY CULTURE DRIVES CUSTOMER SERVICE

Would you agree that people within a group tend to act like the other people within that group? Perhaps you’ve noticed a difference in how people act  at a church event, or at a pregame tailgate party, or when at work? The environment makes a difference in the...

YOUR OPHTHALMIC BUSINESS FUTURE

Ophthalmic technology is continually advancing and there are new products and new developments all the time.  And what does this innovation have to do with you and your ophthalmology practice? The answer lies more within you than with this new technology. The answer...

Slit Lamp Imaging and The Cause Against Cataracts

One of the most common eye-related ailments in health care, cataracts can quickly develop into a significant disorder without sufficient diagnosis or treatment. A clouding of the biconvex lens structure at the front of the eye that usually refracts light onto the...